Common Questions

Your shop does — completely. We process it only to run your tools, never sell it, never market other shops to your clients, and you can export everything at any time, even after you leave.

No. Payments go through your own Stripe account as direct charges — Fadelio adds 0% on top. Your price is your money; our only revenue is the subscription.

Cancelling stops the next renewal — you keep full access until the period you've paid for ends. There are no exit fees and no partial refunds for the remainder.

You have a 30-day export window after your subscription ends; after that we delete on the schedule in the DPA. Take everything with you — it's machine-readable.

The shop — the appointment, the service and the chair are the shop's, and shops confirm they hold the licences and insurance their trade requires. Fadelio is the software, never the barber.

No. Price changes come with at least 30 days' notice by email, apply only from your next renewal after the notice — never retroactively — and you can cancel before one takes effect.

Your shop is. The charge runs on your own Stripe account, your name is on the statement, and the money settles to your bank. Fadelio never holds your clients' money and isn't a party to the payment.

Yours, because the money and the client relationship are yours — the platform gives you the evidence trail (policy shown at booking, confirmations, reminders) to fight it with. If Stripe makes us fund a dispute on your account, you repay us.

Your own clients, yes — UK law lets you market to existing clients who can opt out, and every text carries STOP. A bought or borrowed list, never: the law fines the sender as well as the shop, so the platform won't be part of it.

Compute in London, database in Frankfurt — UK/EEA at rest. The services that process anything outside the UK (SMS, email, AI drafting) are on the live sub-processor list with the legal basis for each transfer.

No — they draft, summarise and suggest, and you decide. AI output can be wrong, so the product asks you to review before anything reaches a client, and it's never legal or financial advice.

The shop that sold it — you're the issuer, the unspent balance is your liability until it's redeemed, and the promises shown at purchase are yours to honour. The platform tracks balances and redemptions; it never becomes the issuer.

No — these documents bind shops, not their clients. A client's booking is with your shop, under the terms and privacy page on your own booking site — published in fourteen languages, with your live cancellation policy in them.