Leaving Fresha
How to switch from Fresha to Fadelio (and keep every client)
Bring your whole client list across in about 20 minutes — no fees to leave, nothing lost.
Why barbers leave Fresha
- The marketplace can charge you a commission on your OWN regulars if they rebook through it.
- Your monthly bill changes with staff, card volume and marketplace claims — never predictable.
- Your clients are shown your competitors right next to you.
Move your clients across in ~20 minutes
- 1
Sign in to Fresha on a computer (the web version, not the phone app).
- 2
Open your Clients list, then look for Export or Download — Fresha gives you a CSV file of your clients.
- 3
Save that file somewhere you'll find it (your Downloads folder is fine).
- 4
In Fadelio, go to Clients → Import, pick that file, and check the preview — we find the names, numbers and emails automatically.
- 5
Click Import. Done — your regulars are in, with their history building from their next visit.
Good to know · Fresha won't export your future appointments, only your client list. When you're ready to go live, re-add any already-booked appointments (a typical shop has 30–60 — about 20 minutes), or send them to us and we'll key them in for you.
Rather we did it? Email your Fresha export to hello@fadelio.com and we'll set your shop up by tonight.