Terms of Service

“Fadelio”, “we” and “us” means the operator of the Fadelio platform, operated from the United Kingdom. Registered company details will be published on this page on incorporation; you can always reach us at hello@fadelio.com.

“You” means the business that signs up — a barbershop, salon or similar — and the person accepting these terms confirms they are entitled to bind that business. You confirm you are entering this agreement in the course of business, and not as a consumer. These terms are a business-to-business contract; consumer protection rules that apply to individuals acting outside their trade do not apply to it.

Fadelio is software: a booking site at your own address, a dashboard, payments tooling, reminders, marketing tools and an optional AI receptionist.

What Fadelio is not: your business partner, your agent, or a party to any haircut. The contract for the services you provide — and for any deposit, no-show fee, product sale or membership you sell — is between you and your client. We are not liable to your clients for the services you provide, and you deal with client complaints about your services yourself. Your clients see your shop name, book with you, and pay you.

We don't vet, endorse or supervise shops on the platform, and we make no promise to your clients about the quality of your work — that reputation is yours to build and keep.

Keep your login details safe — you're responsible for everything done under your account. Staff logins you create are your responsibility: you choose who gets one, you hand over the password, and you remove access when someone leaves. Tell us straight away at hello@fadelio.com if you think an account has been compromised.

The information you give us — during signup, onboarding and Stripe payout setup — must be accurate and complete, and you'll keep it up to date.

Fadelio is a monthly subscription (pricing is on the pricing page), starting after your free trial. It renews monthly until cancelled. You can cancel any timefrom your dashboard or by emailing us; you keep access until the end of the period you've paid for. We don't refund part-months, and fees already paid are non-refundable except where these terms say otherwise.

If we change our prices, we'll give you at least 30 days' noticeby email. The new price applies from your next renewal after the notice period — never retroactively — and if you don't like it, you can cancel before it takes effect.

If a subscription payment fails and stays unpaid after we've asked, we may suspend your account until it's settled, and we may charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

Card payments (deposits, no-show fees, checkout, memberships) run on your own Stripe account, created for your shop when you set up payouts. Your clients' money goes directly to you — Fadelio takes 0% of your takings, never holds your clients' money, and is not a party to those payments. Stripe's standard processing fees apply and are charged by Stripe, not us.

Payment processing services for shops on Fadelio are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a shop on Fadelio, you agree to be bound by the Stripe Services Agreement, as it may be modified by Stripe from time to time. As a condition of Fadelio enabling payment processing services through Stripe, you agree to provide Fadelio accurate and complete information about you and your business, and you authorise Fadelio to share it and transaction information related to your use of the payment processing services provided by Stripe.

Fadelio is not a bank or a payment services provider. Your recourse for payment processing (settlement, payouts, account holds) lies with Stripe under the Stripe Services Agreement. You must not use the platform for any business on Stripe's prohibited and restricted list — barbering, hair and beauty are of course fine.

Because the money is yours, so are the disputes. You are responsible for all refunds, chargebacks, disputes, reversals and related fees and fines arising from charges on your Stripe account— including deposits, no-show fees, checkout charges and membership payments. If a client disputes a charge, you'll give us (or Stripe) the evidence we ask for promptly.

If a chargeback, refund, fine or negative balance on your Stripe account ends up being funded by Fadelio (Stripe can require this of a platform), you must repay us that amount in full. We may recover it by deducting it from your Stripe balance or future payouts, by charging your payment method on file, or by invoice — and this obligation survives the end of this agreement.

You set your own deposit and no-show policy — amounts, windows, which services. Because those charges are made to your clients under your policy, the policy must be lawful and fair: shown to the client before they book(the platform does this for you), proportionate to your genuine loss from an empty chair, and honoured as it stood when the booking was made. Don't charge a no-show fee for a slot you refilled, and if you cancel on a client, treat them at least as well as your policy treats a client who cancels on you.

Memberships you sell through Fadelio are yourcontracts with your clients: you are the trader, you set the price and perks, and you're responsible for honouring them — including your clients' legal cancellation rights. The platform provides the machinery (sign-up, billing on your Stripe account, member status) and we'll keep that machinery in line with UK subscription rules as they evolve; you must not use it in a way that hides the price, the renewal, or how to cancel.

Fadelio sends two kinds of messages for you. Service messages — booking confirmations, reminders, waitlist alerts — are part of running your diary and need no marketing consent, and we keep promotional content out of them. Marketing messages — win-back campaigns, offers — are different: they are your campaigns, sent at your instruction, and UK law (PECR) requires that every recipient either gave consent or is an existing client of your shop who was offered an opt-out.

You therefore warrant that: your client list was collected by your shop in the course of business (never bought, borrowed or scraped); recipients of marketing have a lawful basis under PECR; and you'll act on opt-outs immediately. The STOP mechanism and suppression list are built in and must not be circumvented. Because the regulator can fine the sender as well as the shop, we may pause your campaigns if we see signs of unlawful sending or unusual complaint rates — we'll tell you why.

Unlike some platforms, we'll say this in the contract: your client list and booking history belong to you, not to us.We claim no ownership of your clients' data, we don't sell it, and we don't market other shops (or anything else) to your clients. You can export your client data at any time, free, and for 30 days after your account closes.

When we process your clients' personal data we do so as your processor, on your instructions, under the Data Processing Schedule at the end of these terms. You are the controllerof your clients' data — which also means it's your job to have a lawful basis for what you do with it (and, like almost every UK business, to pay the ICO's small annual data protection fee).

Don't use Fadelioto break the law, infringe anyone's rights, send spam, upload malicious code, probe or overload the platform, or mislead consumers (fake reviews, hidden fees, services you don't provide). Content you upload — your logo, photos, descriptions — must be yours to use, and you give us a licence to host and display it for the purpose of running your shop on the platform. It stays yours.

We build and run Fadelio with reasonable skill and care, and we work hard to keep it fast and available. But no software is perfect: we don't promise uninterrupted or error-free operation, and we may update, improve or change features over time. If we ever discontinue a feature material to your use, we'll give you reasonable notice. We back up platform data regularly; you're responsible for keeping your own copies of anything you'd be lost without (the free export exists for exactly this).

What we never exclude:our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says can't be excluded. Nothing in these terms touches that.

What we don't cover:we're not liable for indirect or consequential loss, loss of profits, revenue, goodwill, anticipated savings or business opportunities — and, as sections 2 and 5 say, we're not liable for the services you provide to your clients or for payment processing, which sits with Stripe.

The cap:for everything else, our total aggregate liability to you in any 12-month period is limited to the subscription fees you paid us in the 12 months before the event giving rise to the claim (or, if you're in your first year, the fees paid to date). Our pricing reflects this allocation of risk — it's part of how a £39/month product can exist.

You'll compensate us (and our officers and staff) for losses, claims and costs — including reasonable legal costs — brought against us by third parties arising from: the services you provide (or don't provide) to your clients, including anything that happens at your premises; your deposit, no-show and membership policies as you configure and apply them; your marketing campaigns and use of client data in breach of section 8 or 9; content you upload; or your breach of these terms. This is the mirror image of a simple idea: your business is yours, and so are its risks.

You can leave any time (section 4). We can suspend or end your account if you materially breach these terms and don't fix it within 14 days of us telling you, if Stripe requires it, if you don't pay, or if your use creates legal or security risk for the platform or other shops — and immediately in serious cases. Where we reasonably can, we'll warn you first and explain.

After termination you get 30 days to export your data (client list, bookings, takings), after which we may delete it. Sections that by their nature survive — payment obligations, chargeback reimbursement, indemnities, liability limits, data protection — survive.

We may update these terms to reflect new features, legal or regulatory changes, changes to Stripe's requirements, or pricing (section 4). For material changes we'll give you 30 days' notice by email or in your dashboard, and if a material change is adverse to you, you may cancel before it takes effect. Minor clarifications take effect when posted here, with the “last updated” date changed. Changes never apply retroactively.

These terms (with the schedules and the pages they link to) are the entire agreement between us about the platform. Nothing in them creates a partnership, agency or employment relationship. If a court finds part unenforceable, the rest stands. You may not assign this agreement without our consent; we may assign it to a successor of the Fadelio business. Only you and we can enforce these terms — no third-party rights, except that our officers and staff may rely on section 13.

Governing law: this agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it, is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Talk to us first, though — almost everything is fixable by email.

This schedule applies whenever we process personal data of your clients or staff on your behalf, and takes precedence over the rest of these terms for data protection matters. You are the controller; Fadelio is your processor. (For your own account and billing data, and for our own product analytics, we are a controller — see our Privacy Policy. Stripe is an independent controller of payment data under its own terms; we never see or store card numbers.)

What we process for you:client and staff names, phone numbers, email addresses, booking history and preferences, payment status (never card numbers), attendance history and attendance-risk indicators, marketing preferences and consent records — for the duration of your subscription, for the purpose of running your shop's bookings, payments, reminders, marketing and reporting. You instruct us to compute attendance-risk indicators from your booking data to support your deposit and no-show policies. Data subjects: your clients and your staff.

Our commitments as your processor.We will: process this data only on your documented instructions (these terms and your product settings are those instructions — we'll tell you if we believe an instruction breaks data protection law); ensure everyone processing it is bound by confidentiality; protect it with appropriate technical and organisational measures (encryption in transit, access controls, tenant isolation, least-privilege access); help you respond to your clients' data rights requests (access, correction, deletion, objection); help you with your security, breach-notification and impact-assessment duties; tell you without undue delay, and in any case within 72 hours of becoming aware, if a personal data breach affects your data; and at the end of the agreement delete or return it at your choice (the 30-day export window in section 14), then delete remaining copies unless the law requires retention.

Sub-processors. You give general written authorisation for the sub-processors we use to run the platform: Vercel (hosting), Supabase (database and authentication), Twilio (SMS delivery), Resend (email delivery), Stripe (payments — independent controller), Retell AI (optional AI phone receptionist) and OpenRouter/Anthropic(drafting of message text for the retention tools). We flow down equivalent data protection obligations to each, we remain responsible to you for their performance, and we'll notify you at least 30 days before adding or replacing one so you can object; if we can't resolve a reasonable objection, you may cancel under section 4.

International transfers. Where a sub-processor processes data outside the UK, we rely on UK adequacy regulations or the ICO-approved International Data Transfer Agreement/Addendum with appropriate safeguards.

Audit and liability.We'll provide the information reasonably needed to demonstrate compliance with this schedule; where that genuinely isn't enough, you (or your auditor) may audit on reasonable notice, during business hours, at your cost, at most once a year. Each party is liable under UK GDPR Article 82 for damage caused by its own breach of its role's obligations; liability under this schedule is otherwise subject to section 12.

Anything unclear, or anything you think is unfair — tell us: hello@fadelio.com. We'd rather fix the terms than hide behind them.